Returns & Exchanges
What is Your Return Policy?
Due to the nature of our products, all items must be in their unopened original packaging to be eligible for return. Please note: This includes any intimates such as lingerie or hosiery that come packaged in boxes. All electronic toys are tested before they are shipped, and resealed with a tested sticker. This sticker must be intact to be eligible for a return. If you are not completely satisfied with your www.ohh-zone.com purchase and you are within our return policy guidelines, please return it for a full refund within 30 days of delivery.
**PREMIUM SILILCONE MASTURBATORS ARE NOT ELIGIBLE FOR RETURN OR REFUND**
Returns require a Return Merchandise Authorization (RMA) before the return can be processed. Any items sent back without a proper RMA will be refused and shipped back to you at your expense. Please contact us to request an RMA before shipping back your item.
We regret that we are unable to refund your original shipping charges unless the return was a result of our error.
www.Ohh-Zone.com is unable to offer exchanges by mail. If you want to exchange your item, please return your original item and process a new order.
How do I ship my returns items back for a refund?
Once you have received your merchandise authorization number, you may use the prepaid return shipping label that was e-mailed to you.
- Place your item in a sturdy box and seal it with tape. You may use the original shipping materials if they are in good shipping condition.
- Securely attach the return label to the box, covering the original shipping label.
- Remove, completely cover, or mark through the original shipping label.
- Ship your package by:
- Placing it in your mailbox or USPS collection box
- Dropping it off at any Post OfficeTM. To find the Post Office closest to you, call 1.800.ASK.USPS (1.800.275.8777) or go to http://www.usps.com and click on Locate a Post Office.
- Giving it to your USPS carrier
- Requesting a pickup for the next day from your USPS carrier at http://www.usps.com/pickup
- Keep a copy of the shipping label for your reference
- Keep a copy of your Return Tracking Number for your records
- Go to USPS.com to track the status of your shipment
Have my returned items arrived back at your warehouse?
Returns can take up to 10 business days from the US (excluding weekends and public holidays) to arrive at our warehouse.
Any refund will automatically be issued to the payment method you used to place the original order. This typically takes 5-10 business days (excluding weekends and public holidays), dependent on your bank/card issuer.
If you request an exchange for any items within your order, you will receive a refund for these. We’re afraid we do not offer exchanges, if you would like a different size or color, please return your unwanted item and place a new order.
We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
When will my credit appear on my account after a return?
This typically takes 5-10 business days (excluding weekends and public holidays), dependent on your bank/card issuer.